Our services

Warranty

All MicronX rectifiers and regulated power supplies are covered by a manufacturer warranty. The length of cover depends on whether your equipment is new, refurbished or coming out of our repair workshop: the table below sets out all our commitments, together with the extended warranty that takes cover up to 5 years.

2years

New equipment

Manufacturer warranty on all new rectifiers and power supplies, parts and workshop labour.

Standard
3months

Repair

Every job carried out in our workshop is guaranteed on the fault treated and the parts replaced.

Service workshop
6months

Refurbished units

Our refurbished units are bench-tested before dispatch and covered for six months.

Refurbished
5years

Extended warranty

An option taken out at purchase: cover on new equipment is extended to five years in total.

Optional

How long am I covered for?

Enter the type of equipment and its start date: the calculator shows the warranty end date and the cover remaining.

1 · Your equipment
2 · Delivery date
Under warranty

Choose a date to run the calculation.

StartWarranty end
Comparison of periods
New equipment
2 ans
Extension
5 ans
Refurbished units
6 mois
Repair
3 mois
01 year2 ans3 years4 years5 ans

This estimate is provided for information only: the warranty terms on your order form or delivery note are the only ones that apply. If in doubt, contact our service department on 04 72 93 04 80.

Type of equipmentPeriodStarting pointWhat is covered
New equipment
Microswitch, Powerswitch, Microlab, PowerRack, modular cabinets
2 ans Delivery date Manufacturing defects, components and workshop labour
Extended warranty
Option to be taken out when ordering
5 ans Delivery date Same scope as the new-equipment warranty, over a period extended to 5 years
Refurbished equipment
Units refurbished and tested by us
6 mois Delivery date Correct operation of the refurbished unit
Repair
Corrective work in the workshop
3 mois Date the equipment is returned The fault treated and the parts replaced during the job

What the warranty covers

  • Manufacturing defects and material faults
  • Faulty power components and electronic boards
  • Diagnostic and repair labour in our workshop
  • Replacement with genuine MicronX parts
  • Functional checks and testing before return

What is not covered

  • Damage caused by non-compliant connection or by a mains supply outside tolerance
  • Damage caused by splashes, vapours or corrosive atmospheres not provided for in the specification
  • Modifications or repairs carried out without our agreement
  • Normal wear of consumables (filters, fans, contacts)
  • Transport and installation, unless purchased separately
Making a claim

How to claim under the warranty

Four steps, one point of contact: our service department.

01

You contact us

Call the service department or send us a message with the model, the serial number and the symptom observed.

02

Initial assessment

Our technicians assess the fault remotely and decide whether an on-site visit or a workshop return is needed.

03

Handling

The unit is diagnosed, repaired with genuine parts and bench-tested before dispatch.

04

Return & follow-up

You get back a checked unit, together with the service report. The repair is guaranteed for 3 months.

Recommended option

Extend your cover to 5 years

Taken out at the time of purchase, the extended warranty takes cover on your new rectifier from 2 to 5 years. A sensible choice on installations running continuously, where a line standing idle costs far more than the maintenance itself. Mention it to your sales contact when the quotation is drawn up.

5years of cover
Micronics Systems service department

Monday to Friday, 8 am – 5 pm · Villette-d'Anthon, France

04 72 93 04 80 Repair & maintenance ← All our services
At your service

A question about your warranty?

Send us the model and serial number of your equipment: we will confirm its cover and what to do next.